Damaged or Incorrect Products

If you receive a damaged item you must notify us within 3 days of receipt at support@essentyldepot.com for a replacement item or a refund to be issued. Also, send photos of damaged items and packaging they arrived in. (USPS requires this to file a claim). It is the customers’ responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in the customer cutting the package with scissors will not be replaced. 

Accidents happen! If you have received an incorrect item in your order please contact us at support@essentyldepot.com so we can get a replacement package out to you as soon as possible!